Frequently
Asked Questions

We offer a Free 2-3 days standard delivery service to all major towns and cities in New Zealand for all online orders. 

An overnight courier service is available for any urgent orders, please contact us to request the price. 

All orders placed before 4pm are usually dispatched the same day, under normal circumstances. 

Any order received after this will be dispatched the next working day.

Please contact us if your order is time critical and we will endeavour to include this in our same-day dispatch schedule. 

Yes. To Australia, Fiji and the Cook Islands. 

For all Online Orders, you will receive Free Freight.

No, there are no packing fees on any orders. 

You can pay with your Credit Card or via Internet Banking.

There is no minimum order. 

No hidden costs. What you see in your cart is what you pay for.

Any New Zealand-based accommodation provider can set up an account with Astro. Please complete the Registration form (LINK) or contact our delightful Client Experience team to get started!

Yes, we can supply you free samples for specific products. Please equire with our Client Experience Team. Please note Samples cannot be returned for credit.

Yes, we have an Auckland-based Showroom located in Kingsland.

Prior to coming please make an appointment by completing the form on the Showroom Page. 

To learn more visit our CSR Page. 

The Hotel WEKA makes recycling easy with minimal disruption to the day-to-day running of your hotel. To create a sustainable future we take your used plastic toiletries such as dispensers, bottles and tubes and crush them into recyclable chips. The recycled chips are then used to create concrete floors and concrete paths across Aotearoa.

Visit The Hotel WEKA for more information. 

Six for Good's luxury hotel body care range & sustainably sourced paper products make a world of difference. It not only helps your hotel guests feel their very best but it is also dedicated to supporting six charities for disadvantaged children. With every purchase, $3.00 per carton is donated. You can make a real difference to the future of New Zealand by choosing Six For Good.

Crimson & Co's luxury hotel body care range gives your guests a superior experience and is the perfect fit for hotels truly wanting to make a sustainable impact. This brand is proud to be working with Trees That Count. With every purchase, $3.00 per carton is donated to help Kiwis plant more native trees across Aotearoa.

Soap Aid is a not-for-profit organisation committed to saving children’s lives through improved hygiene while positively impacting the environment. Soap Aid reprocesses and delivers recycled guest soap to disadvantaged communities in Australia and overseas. Together we aim to achieve lifesaving and sustainable improvements in global hygiene practices.

Every Bar Counts!

Soap Aid’s new 'Hotel to Hands' Program is a sustainable and scalable model that makes it easy to collect, return, recycle and save lives.
To join this new Hotel to Hands Program as a Hotel Champion, CLICK HERE to complete the online registration form and you will begin your partnering journey with Soap Aid to transform communities throughout the world.

NZ Conservation Trust works to protect and advocate for our unique taonga (native species) through conservation, education and collaboration. 

As a Charitable Trust, they rely on memberships, sponsorships and donations to ensure they are able to continue with their biodiversity work, breeding and conservation programmes for Kiwi, as well as educating about and advocating for New Zealand's unique species.

If you'd like to donate to help reverse the current trend of declining species CLICK HERE.

Women’s Refuge is New Zealand’s largest nation-wide organisation that supports and helps women and children experiencing family violence. Our vision is for all women and children in Aotearoa to live free from domestic and family violence. Donations are one of the easiest and best ways that you can support Women’s Refuge because they help us to plan for the future effectively and efficiently. 

If you'd like to donate CLICK HERE.