Astro Hospitality are dedicated to providing quality products to customers – ‘on time, every time’. However, if your purchase arrived and for some reason was not satisfactory, Astro will set things right as quickly as possible without a hassle.
Any refunds will be made straight back to you in the same way as we received your payment initially.
HOW DO I SEND A PRODUCT BACK TO ASTRO?
We ask that you inspect all goods at the time of delivery. Any product that is returned must be unused, in the original condition and have a copy of the relative purchase paperwork included with it.
Returns should be sent to:
4 Liverpool St
Here are some of the reasons for returning products and the process to take:
1. PRODUCTS DAMAGED IN TRANSIT
If a product arrived at your place damaged, please ensure you make contact with Astro within 24 hours of delivery. We will then arrange a replacement product to be sent out to you.
We would also require some pictures of the damage to be sent to us, for our freight provider’s record, and in some cases we may require the goods to be sent back.
2. PRODUCTS THAT WERE NOT SUITABLE FOR YOU
If your product arrived and was not suitable for you, please return the item unused and in the original packaging and condition.* The product needs to be returned within 14 days and with a copy of the invoice or packing slip. Please include a brief statement as to why the product wasn't suitable for you - that way our team can work on improving its product or service and also it would help us to serve you and others better in the future.
3. PRODUCTS THAT ARRIVE AND ARE NOT SATISFACTORY
If for some reason you are not fully satisfied with your product, please ensure you contact us and speak to one of the Astro customer service team who will be happy to assist you.
The customer service team member will be happy to talk with you and discuss the reason for your dissatisfaction. Our team will help you arrange the return of your original purchase, and also help you with providing any guidance you may require with the choice of any other product that may be of interest to you.
4. PRODUCTS THAT ARE FAULTY
If for some reason you received a faulty product please contact Astro within 24 hours to advice. We will arrange for the collection of the faulty product and will send you a replacement product as soon as possible.
*Restocking fee may apply