Our Delivery Promise
NZ SHIPPING INFORMATION
With our focus being on providing you with quality products and unparalled service, a key part of this is our delivery service. If you confirm your order with us before 4.30pm, we will have your order dispatched the same day from our warehouse (with the exception of some Dangerous Goods).
• Confirm your order by 4.00pm. To guarantee same day dispatch we recommend you place your order online or email firstname.lastname@example.org because this address will always be monitored (other team member’s addresses may not be). We would also really love to hear from you on 0800 466 966
• as soon as your order has been dispatched you will get a copy of the invoice emailed to you as well as a tracking number so that if you haven’t seen the order within 48 hours, you can track it to see where it is. Or of course, you are welcome to reach out to our customer service team on 0800 466 966 and they can take care of the tracking for you.
• We’ll let you know at the time of order if a product isn’t available for immediate dispatch, and offer alternatives.
• Most of the country will receive their order the next day, but some areas of the North Island our standard delivery is 48 hours. In this case, if you do require your order the next day please request overnight delivery, however there may be a surcharge for this service.
• Please note that rural deliveries and DG classified products may take a little longer to arrive. International deliveries don’t apply.
Free Delivery anywhere in New Zealand!
No matter where you are in New Zealand, we will not charge you any delivery fee for any order over $150+GST. If your order is under $150+ GST it is only a small fee of $15.00+ GST to cover the courier costs.
However, any online orders are 100% free freight regardless of order value.
As all orders are couriered, we cannot deliver to PO Box addresses. Please provide a physical address for delivery. Once delivered to your property the risk of any loss of, or damage to, the products will pass to you on delivery.
You may be provided with shipping and tracking information, or you can request shipping provider information and tracking details of your order, by emailing email@example.com or phone 0800 466 966
INTERNATIONAL SHIPPING INFORMATION
If you are located outside of New Zealand you may direct sales enquiries to firstname.lastname@example.org or phone 0064-3-577-5581