If you place your order before 4pm today, you will receive it tomorrow – no matter where you are in the country - excluding rural addresses.

• We have both north and South Island distribution, so we offer overnight delivery (excluding weekends) so if you place your order on Monday-Thursday, you receive your order the next day. If you order on Friday, you receive your order on Monday.
• Saturday deliveries can be made at an additional cost – just talk to our team.
• Rural deliveries may take an extra day to be delivered.

• We aim to dispatch All orders placed before 4pm the same day.
• Any order received after this will be dispatched the next working day.
• Please contact us if your order is time critical and we will endeavour to include this in our same-day dispatch schedule.

We can organise the shipping to any NZ port, and it is then up to your freight forwarder to arrange shipping from there.

We don’t have any minimum order quantities, and we don’t on-charge our freight. We just have a $7.50 handling fee on all orders.

Once your order has been dispatched, you’ll receive an invoice email with a tracking link included. That link will take you straight to the courier’s tracking page so you can follow your delivery every step of the way.

A quick heads-up, Astro operates from more than one warehouse. If your order includes items that aren’t stocked at your closest warehouse, those items may ship from another location and can take an extra 1 to 3 working days to arrive.

If you’ve checked your tracking link and things still don’t look right, our team is always happy to help. Just get in touch and we’ll look into it for you.

Don’t worry, your order hasn’t disappeared.

Astro operates two distribution centres, and we dispatch items from the warehouse where they’re available. This means your order may arrive in more than one delivery if items are coming from different locations.

Each time part of your order is dispatched, you’ll receive an itemised invoice and a tracking email for that shipment. Once all items have been sent, everything will be accounted for across those invoices.

If you’re unsure whether something is still on its way, feel free to check your emails or contact our team and we can confirm it for you.

If you need to return an item, we’re here to make it as easy as possible.

Give us a call or flick us an email, please include the following information so we can help you faster:

• Sales Order number, Purchase Order number, or Invoice number

• Pickup address or location

• The item you’re returning

• The reason for the return

Once we have those details, team will be in touch to organise the next steps.

You can pay with your Credit Card or via Internet Banking.

To setup a credit account, contact the team: hello@astro.net.nz or 0800 466 966

There is no minimum order. 

Any New Zealand based accommodation provider can set up an account with Astro. Please contact our delightful Client Experience team to get started!

No we don't - there are no hidden costs. What you see in your cart is what you pay for.

Yes, we can supply you free samples for specific products. Please enquire with our Client Experience Team.

Yes, we have an Auckland-based Showroom located in Kingsland.

Prior to coming please make an appointment by completing the form on the Showroom Page.