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The Hotel Dispenser Movement Part 4 | Availability

New Zealand has always been one of the world’s top destinations, and with the Trans-Tasman bubble opening after the past year’s lockdowns and travel restrictions, things are going to start ramping up again. Before Covid-19 Australia was one of Aotearoa’s largest sources of tourism, accounting for roughly 1.5 million arrivals which is approximately 40% of inbound international flights.

With the revival of overseas tourism igniting your hotel needs to be prepared in order to thrive. The hospitality industry is driven by customer service, and hotels flourish or languish from the reviews left by their guests. As hotel guest demands grow, so does the expectation to deliver a superior experience they will be happy with. 

When it comes to pleasing visitors eliminating frustrations and concerns is crucial. As we continue to review an article written by a seasoned traveller, Gerry Leff, and the 5 concerns he raises around hotels shifting from individual bathroom soap bars, bottles and tubes to wall-mounted toiletry dispensers we now address the topic of availability.

From Gary’s experience, the bathroom soap dispensers are often missed and not refilled by housekeeping, which creates frustration for the guests and disrupts their stay. Reliability is also a concern amongst travellers. With many dispenser systems having moving parts, such as pumps, the reality is they will eventually break down but we never know when – It’s usually at the most inconvenient time like when your guest has just checked in at 1:00 am after a long-haul flight. 

To prevent such scenarios from arising many hoteliers are turning to Astro Hospitality, one of New Zealand’s most reputable hotel and motel guest room specialists. With over 20 years of industry experience, Astro is the premier supply partner and understands the industry like no other, especially when it comes to making the complex easy. 

To ensure your bathroom dispensers are always operational and refilled by the housekeeping staff Astro’s Smart Care System is the go-to solution! With a contemporary design that is 100% tamper-proof this press and wash system eliminates any breakdowns. The Smart Care System makes it easy for housekeeping to check the liquid levels via the side viewing pane or through the opacity of the bottle itself. 

This new-generation dispenser system delivers a superior guest experience made easy: 

  • 100% reliable 
  • Easy to service
  • Simple for staff to maintain
  • Eliminates guest frustration
  • No moving parts or maintenance 
  • 100% tamper-proof & theft-proof

To ensure your guest room amenity needs are met Astro offers single or double-bracket systems (screw-fix or self-adhesive). Hotels can choose from liquid soap, shower gel, shampoo, hair & body shampoo, conditioner, and body lotion. For those interested in a Vegan-friendly option Astro’s Smart Care Natural Remedies range includes plant-based ingredients and organic-grade extracts. 

As a high-performance organization, we are problem solvers and aspiring changemakers. We have made it our mission to help reduce the growing issue of plastic waste produced by hotel dispenser bottles and individual tubes by creating The Hotel WEKA. The Hotel WEKA is an end-to-end recycling program that has partnered with Future Post to help make a difference one piece at a time. The recycled plastic is remolded into fence posts for farmers, agricultural needs, and other projects across New Zealand in the hopes of creating a sustainable future and having a meaningful impact on the planet. 

If you’re looking to deliver a true Kiwi hospitality experience Astro has the industry insights to help you take action and make the most of your guests' stay - We’d love to help you create a superior guest experience made easy. 

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About the author

Sabrina Justen

Sabrina is a seasoned digital marketing manager with 10+ years of B2B & B2C experience in the tech and SaaS space. She is focused on building and implementing strategies that innovate, create awareness, and generate demand. Sabrina executes brand/product development through strategic alignment, passion, resolute focus, and inspired teams.